Front Office Manager – Luxury Hotel, Kildare

Overview

We are seeking an experienced and dynamic Front Office Manager to join our luxury hotel team in Kildare, Dublin. In this role, you will be responsible for managing the daily operations of the front office, ensuring that our guests receive the highest level of service and satisfaction. You will lead a dedicated team, oversee front desk procedures, and collaborate with various departments to enhance our guests' experience.

Day-to-Day Responsibilities

• Manage daily front office operations, including check-in, check-out, and addressing guest enquiries.
• Lead, train, and support the front office team to uphold our luxury hotel service standards.
• Oversee cash handling, billing procedures, and ensure accurate use of hotel Property Management Systems (PMS).
• Resolve guest issues promptly and professionally, ensuring positive outcomes for all interactions.
• Collaborate with other departments to support occupancy targets and operational needs.
• Maintain strong communication with senior management regarding performance metrics and industry trends.

What Makes This Role Unique

This is a fantastic opportunity to work in a prestigious luxury hotel environment where you will have a direct impact on guest satisfaction and team performance. You will be part of a dedicated team that values excellence and innovation, and you will have the chance to shape the guest experience while leading a passionate team.

Send application to

info@broadlinerecruiters.com

Requirements

• Proven experience as a Front Office Manager or similar role in a luxury hotel setting.
• Strong knowledge of hotel management software (PMS) and front office operations.
• Excellent leadership and team management skills.
• Exceptional communication and interpersonal skills.
• Ability to resolve conflicts and handle guest complaints effectively.
• Strong organizational skills and attention to detail.
• Ability to work flexible hours, including weekends and holidays.

Benefits and Perks

• Competitive salary package.
• Performance-based bonuses.
• Comprehensive health and dental insurance.
• Employee discounts on hotel stays and dining.
• Opportunities for professional development and career advancement.
• Flexible working hours.
• Positive and supportive work environment.